WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

Read More..

Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

Read More..

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

Read More..

SUBMIT YOUR MR. COOPER STORY

Write A Review
 
 
02/26/2019
So many times we are quick to complain, but slow to give praise. This is one of those times I'dRead More like to be quick about giving praise to a person in your organization that provided exemplary customer service during my loan application process. That person is Nick. He made an otherwise painstaking process more palatable by being patient and kind, but still professional. He promptly handled all aspects of the process without delay, and was persistent in resolving any issues that arose. Thanks to Nick, we were able to close in record time. Read Less
02/01/2019
Jon, I received your very nice message. Working with both you and Shawn was like working with family. Two veryRead More kind, patient, helpful yet very business-like gentlemen. Even when I became a little stressed dealing with all the info needed by Underwriters, you and Jon stayed very patient. You don't find this very often in the work place. I've worked customer service for 30 years so I really appreciate working with good people and you guys are a class act. We closed and not one issue. Thank you both very much. Hard work pays off. Have a great year. Read Less
02/01/2019
I just want to say thank you so much for answering my phone call that day to discuss my loanRead More and let me know other options for debt consolidation. A simple phone call turned into new hope for my family. I had been praying every night asking God to bless us with financial stability. I believe things happened for a reason. That phone call changed our financial burdens. It gave me hope to start saving money again and live comfortably within our budget. We live from pay check to pay check and can't move ahead because of too many credit card debts, mortgage, utility bills, school/sports expenses and hospital bills. After most of the credit cards were paid off, we already managed to set extra money aside and some to pay future bills. I know we are starting all over again by refinancing our mortgage for 30 year terms with a little bit higher rate, but we believe we made the right decision to fit our need for now. We can always start paying more toward the principle after everything is caught up with hospital bills. Maybe one day we can refinance again for a lower rate and lower monthly payment if interest rates drop lower in the future. I have learned my lesson about credit card debts. Stay away! This is my second chance. I will not mess up again. Thank you and I appreciate all your help with my refinancing in a timely manner. Read Less
01/04/2019
I would like to first start off with saying thank you so much for going over and beyond with helpingRead More me with my refinancing of my loan. All the work that you two put in is absolutely fantastic. What you do to help people in need is extraordinary. My situation was not the greatest but you guys never gave up and continue to help me. Thanks to both of you I now have my loan on my own and myself and my children will be able to continue to live in our home and that makes my heart so happy. This last Christmas was one that I will never forget. It opened my faith even stronger that there are such good people in the world. Once again thank you so much. Read Less
11/20/2018
I want to thank you for having two wonderful, understanding, patient people that work for you. Craig and Long both wereRead More amazing. I asked many questions and they both were very kind and made me feel as if I was family. Thank you so very much. Read Less