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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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127 Reviews

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02/14/2019
Patti and Mamta. I just wanted to send you both a note and tell you how appreciative Joey and I Read More are for everything yall have done for us during this process. Mamta, from the beginning the first night I called. Answering all my questions and being really helpful and patient. You have no idea how much that means when you are trying to redo all your finances. Patti…you were just wonderful...always checking back with me and responding even if it was just to say you were working on it and didn’t forget about me. I tell everyone about Mr. Cooper and the people I have run across while dealing with yall. You are great. Thank you again. Read Less
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02/12/2019
Hello again, Mark and Marguerite. Just wanted to thank you once again for your hard work recently in helping us Read More close on our home loan. Your professionalism was noted. You were very responsive to our questions and helpful along the way. This is our second home loan with Mr. Cooper. Thanks again. Read Less
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02/12/2019
The team at Mr. Cooper was courteous, professional and always willing to help. The entire process was straight forward, completed Read More quickly and efficiently, but yet without my wife and I ever feeling pressured or rushed. Don’t get me wrong, this was a business transaction, but it was like dealing with knowledgeable friends, who look out for your best interests and answer questions with honest and understandable responses. I would like to single out Mr. Tom and Mr. Johnny in particular who, in my opinion, went above and beyond, always on top of things and keeping us informed throughout. Thank you, gentlemen! Having been through mortgages and re-financing before, I can say this was likely the easiest and most painless. I would certainly recommend you to anyone, including family or friends, looking for the services you provide. Read Less
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02/11/2019
I would like to share a recent outstanding experience I had with one of your employees. Her name is Dorene. Read More I retired and wanted to pay off my loan. I had to wait to receive a payment from an IRA account, and I got it on the last day that my payment was due to Mr. Cooper. I was fortunate to get Dorene on the phone to help me, and explained that I wanted to get this payment in that day so that I would not have to pay the next months’ interest. Dorene and I had a nice chat on the phone and she said she would do everything in her power to make sure that the credit was applied that day. She promised to call me the following morning to let me know what happened, Not only did Dorene follow up the next morning, but she was so kind, and really understood what a huge accomplishment the paying off of my mortgage was to me. During our “chat” the day before, I had shared with Dorene that I had been single most of my life, and had purchased this house on my own. Dorene was so empathetic, and really understood how important this step was in my life. It was really great to have her walk me through this final step in the purchase of my house. I felt like she was a part of my celebration! Read Less
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02/04/2019
My wife and I recently refinanced with Mr. Cooper. We worked with Scott and Duke and I just want to Read More express our gratitude for the excellent service we received from start to finish. From the first phone call to the last email we were kept abreast of all the details or our new loan. We never felt forgotten and always felt like they both had our best interest in mind. Kudos to Mr. Cooper for having such excellent talent! Read Less
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02/01/2019
I just want to say thank you so much for answering my phone call that day to discuss my loan Read More and let me know other options for debt consolidation. A simple phone call turned into new hope for my family. I had been praying every night asking God to bless us with financial stability. I believe things happened for a reason. That phone call changed our financial burdens. It gave me hope to start saving money again and live comfortably within our budget. We live from pay check to pay check and can't move ahead because of too many credit card debts, mortgage, utility bills, school/sports expenses and hospital bills. After most of the credit cards were paid off, we already managed to set extra money aside and some to pay future bills. I know we are starting all over again by refinancing our mortgage for 30 year terms with a little bit higher rate, but we believe we made the right decision to fit our need for now. We can always start paying more toward the principle after everything is caught up with hospital bills. Maybe one day we can refinance again for a lower rate and lower monthly payment if interest rates drop lower in the future. I have learned my lesson about credit card debts. Stay away! This is my second chance. I will not mess up again. Thank you and I appreciate all your help with my refinancing in a timely manner. Read Less
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01/25/2019
Hello Melissa. I really appreciate your team’s help with my Loan. I received exceptional customer service., I want you and Read More your team to know that I experienced high quality customer service from the day I started processing my application till the end. I had several conversations with Nicholas, very professional and customer oriented. The very first person who called me explained the whole process in simple language which I could understand and made me very comfortable with the process. “Kudos” Mr. Cooper Team! Read Less
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01/09/2019
I’m writing today to let you know how wonderful and easy James and Becki made my refi. They were patient Read More and extremely helpful, always keeping me in the loop about what was going on, answering my thousands of questions, explaining everything thoroughly so that I would understand completely what they needed from me and when. James was just fantastic. It’s too bad everyone can’t be as wonderful as your team!! Read Less