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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Sandy's Story

A simple life is a happy life, or so they say. Life tends to be…

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Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving…

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75 Reviews

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08/30/2018
I know excellence when I see it. Working with Adam, during my recent Mr. Cooper refinance was a testament to Read More this. Every question competently answered, reliable beyond belief, and client satisfaction were above the mark throughout the process. I actually enjoyed the process, which came as a surprise to me, because I knew Adam had my back. The process was timely, painless, and I know that I'm financially ahead because of it. I would work with Adam and Mr. Cooper again without a doubt. Thank you for providing such a thoughtful, engaging, and knowledgeable sales team lead/mortgage professional. Read Less
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08/30/2018
Thank you so much Jessica, and a big thank you to Randy also. I have had such a good relationship Read More with Mr. Cooper now throughout the years you guys are terrific! Once again, Jessica you have been so helpful your group at Mr. Cooper has made a family very happy and secure in our new home. Read Less
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08/24/2018
LaSharon and Scott. I want to thank you both for doing an amazing job on helping me refinance my loan. Read More I know you deal with these things daily, and I'm sure you come across all types of customers, but I am an extremely happy customer. From the beginning, Scott you made this so easy, and no matter what questions I had you gave me, what I felt were extremely honest answers. LaSharon, once the ball went into your court you continued with the same excellent service that Scott started with. I don't know how the other employees are at Mr. Cooper, but I am happy to have had both of you in my corner. If ever I get another home loan and decide to use Mr. Cooper, if I am allowed to and you both still work with Mr. Cooper, I would love to use the 2 of you for I know I would get excellent service. Thanks again and be well!! Read Less
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08/18/2018
I just wanted to take the opportunity to tell you how great my experience has been with Tucker and Lorena Read More throughout my refinancing process. Tucker was so helpful in explaining all of my options and helping me understand the terminology, as well as weighing out the cost and benefit of all of my options. He and Lorena walked me through the entire process and were always available to answer my questions. Lorena went above and beyond to help get all of the needed documents to close on time. These two are invaluable assets to your company and customers! Read Less
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05/26/2018
We just want to take this opportunity to let you know how much Henry and I appreciate the way Mr. Read More Frank and Mr. Tucker helped us through the refinancing process of our home. We recently closed on the transaction and the courtesy and commitment they showed, helped us to navigate through what could have been a stressful journey. Both Frank and Tucker were professional, friendly and reassuring. We were informed every step of the way as to what was needed, what was received and the status of our refinance. Whenever we called with a question and they were not available, the called was promptly returned. Henry and I felt it was important for you to know that these men created an atmosphere of calmness. So often people are so quick to complain if they receive bad service, yet when they receive good service, they say nothing. So to change that paradigm, we are sending you this note to let you know that we commend both men for a job well done. We truly appreciate the exemplary services that were rendered by two professionals who represent Mr. Cooper. Read Less
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12/04/2017
I would like to take this opportunity to say thank you very much for all of your assistance. Throughout this Read More entire process I felt that your correspondence with me was in a consistent, timely manner. I always felt comfortable asking questions and your answers were clear and concise so I was able to follow them. I know more about and understand my new mortgage much better than my previous one. I feel most fortunate to have had your assistance working on my account. Thank you again. Read Less