Jill's testimonial for Coffee With a Cooper
Ashanti's testimonial for Mr. Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.

Jill's Story

I just wanted to send a quick note to say how thankful I am to Josh and…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Dear JJ and Shallica. Just a note to thank you for going above and beyond for us to settle thisRead More afternoon! We are forever grateful to you both from the creative financing plan to the endless paperwork requirements and finally to the miracle of getting funding! You both were great and we will always be thankful for you both. Read Less
Thank you Ms. Linda. You made this process very easy and helped me understand everything better. It was a pleasureRead More having you as our loan processor, and I would hope that I can use you in the future. Read Less
Hi Shawn. Thank you so very much for all the help you have given me on the processing of myRead More loan. I have had so much to deal with the last two years, that my brain seems to have lost a bit of its ability. Yet you stood by me and got me using my new "computer". Now I can use that knowledge to open up other features of my "computer". Read Less
Hi Tia and Wendy. I just wanted to take a minute to thank you both again for all your helpRead More in getting my refi done. You have no idea what your help has meant to me. I know this is part of your job. But you were both so kind and made me feel like the most important customer you had. I will recommend Mr. Cooper to anyone that needs a home loan or refi because of you both. If you have a manager or boss that I could send a letter to, I would be happy to let them know what an awesome job you both did for me. This has been three years in the making, and the beginning of a whole new life for me. From the bottom of my heart...Thank you! Read Less
My name is Tina. I would like to formally thank Frank and James for the speedy handling and processing ofRead More our Mortgage. I called Mr. Cooper to discuss refinancing our interest rate. I spoke to Frank. A few days later, I decided not to refinance. I feared of being told we didn’t have enough equity. I was told this two times during my last two attempts. Frank convinced me to continue by explaining the benefits of the refinance other than a reduced interest rate. I am so grateful to him for finding a loan that works for my family and I. In addition, whenever I called him, he was available most of the times. I didn’t have to leave a message and wait for him to call back. I appreciate that! I want to thank James for processing our new home loan so quickly. He assisted my husband in creating the account and signing the necessary documents I couldn’t figure out. He kept me informed all the way. I didn’t have to go to the website to see the progression of the loan. He sent out daily email(s) that kept me informed. He was even able to advance the initial closing date I was given. I had an incredible experience with Mr. Cooper and your website is “the bomb!” I look forward to all the resources you offer your clients. Read Less
Thank you so much for all your help. The 1 on 1 experience really made the process easier and weRead More appreciate that. You will be the first call we make if we decide to refinance in the future. Read Less
Hi Becki and John. I can’t thank you enough for all of your support during this process. You were exceptional!Read More If there is somewhere that I can give feedback on your service I would be very happy to share. Thank you again for everything. New kitchen coming! Take care. Read Less
I wanted to write a review regarding Jason. He was assigned to me and my husband for our first timeRead More refinancing of our home. Jason was awesome, he kept me informed of every step and answered any and all questions I had in a timely manner. He made the process very easy and smooth and very quick. He was very professional and we felt very comfortable that we were in good hands during the whole process. I want to thank Mr. Cooper for having such a great professional worker that work hard to get the job done just like Jason did. Thanks Jason for everything you were great. Read Less