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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


I would like to say that everyone at Mr. Cooper was fantastic throughout the loan process. Nothing could have been easier than working with my entire process crew. Thank you very much.

Scott B.

Thank you so much for all your help. The 1 on 1 experience really made the process easier and we appreciate that. You will be the first call we make if we decide to refinance in the future.

Amy W.

I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and ease of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific!

Susan P.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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127 Reviews

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03/29/2019
I wanted to write a review regarding Jason. He was assigned to me and my husband for our first time Read More refinancing of our home. Jason was awesome, he kept me informed of every step and answered any and all questions I had in a timely manner. He made the process very easy and smooth and very quick. He was very professional and we felt very comfortable that we were in good hands during the whole process. I want to thank Mr. Cooper for having such a great professional worker that work hard to get the job done just like Jason did. Thanks Jason for everything you were great. Read Less
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03/29/2019
I am writing to commend Kenya for her excellent customer service. We just recently closed on a refinance with Mr. Read More Cooper and Kenya was easy to work with as well as always helpful and patient whenever I had a question regarding the process or the loan. It was a pleasure to work with her and I would recommend Mr. Cooper to anyone looking for a home loan or refi. Read Less
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03/20/2019
I would like to compliment two of your employees, Carlos and Kevin for the excellent service they provided during the Read More process of our refinances. Mr. Carlos helped us from beginning to end. He was professional, knowledgeable, prompt and always polite. Mr. Kevin also displayed the same characteristics. This type of professionalism and commitment to the highest level of customer’s satisfaction has to be acknowledged. Having in mind such a pleasant experience with excellent employees like Mr. Carlos and Mr. Kevin, it would be my pleasure to continue doing business with Mr. Cooper and would highly recommend to other customers. Thank you and have a great day. Read Less
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03/18/2019
I couldn't have done it without you! I remember the first call when you calmed me down. I was in Read More such a bad place but you gave me peace and fought for me. I can't thank you enough, you were my guardian angel through all this!!! You made a difference in my life and that is what people need when they're in my situation. They just need understanding and they need help to get them there and sometimes in business they don't really care we are just a number, so you are an exception. Many blessings to you!! Read Less
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03/14/2019
Dear Mr. Bray. I had to send a thank you for the excellent work and cooperation I received from Brandy. Read More She assisted me with my escrow problem and was more than professional in helping me achieve my goal. Brandy is a gem and an employee that certainly is worthy of praise and appreciation. In my eyes she makes Mr. Cooper a lender above all others. In today's world it is hard to get someone to listen to you much less achieve success in granting a solution to what has been an ongoing problem for me. I am grateful for the speedy help and conclusion to my request. Not to keep repeating myself, but, Brandy should be singled out for her efforts and assistance in handling problem requests with accuracy and speed. She should be acknowledged for her fine service to your company, customers, and to you. Thank you so much again I appreciate all that has been accomplished. A huge weight has been lifted off my shoulders. Read Less
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03/11/2019
My name is Irene and I am writing to express my sincere gratitude in receiving a refinance loan from Mr. Read More Cooper. My gratitude is given to one of your employee Mr. David. He's a great asset to your company, he was so helpful and went the extra mile in securing my quest in obtaining this loan. There were times I became frustrated and was going to give up. However Mr. David never gave up and gave me confidence to continue. I am so grateful to him for helping me to secure my getting the loan. This gentleman was very knowledgeable at his craft, sincere and compassionate to his customers. I just wanted your company to know this, there should be more people like him in this world. Thank you for taking the time to listen, and thank you Mr. David for being the one who answered my call!!! Thank You! Read Less
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03/05/2019
I truly appreciate what all you did for me! You and Karlous have helped more than you may ever know. Read More I would highly recommend you both to anyone in need of a loan as both of you and your team are qualified and professional to work with, not to mention very quick to act and complete! Thank you and God Bless!! Read Less
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02/21/2019
While this starts out troublesome, it ends well. I have been very frustrated with Mr. Cooper as a mortgage company. Read More Having purchased my mortgage from another lender a few years back, “escrow” has been taken from extra checks that were written and marked exclusively for additional principle payments every time I made them. (Three plus times!) About three weeks ago, I was ready to “bite my leg off” and pay additional money just to refinance with someone else. However, I had the opportunity to speak with Andre. He listened carefully to my concerns and set up a three-way conversation with the escrow department. I am now in the process of eliminating the escrow portion of my mortgage and I won’t have to refinance at all. This gentleman presented all of the options to me and honestly and sincerely explained which of them was in my best interest. Thanks to Andre, I will not have to refinance. I will be able to stay working with Mr. Cooper and pay off my mortgage in a timely and more affordable fashion. It’s nice to know that there are people with Mr. Cooper who can genuinely have your “best interests at heart." Read Less