WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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01/30/2019
Just wanted to reach out and let you all know how great the new mobile app is. Really happy aboutRead More the investments in IT that have been made to make the customer experience more dynamic and useful. I also love the fact that Mr. Cooper customer service is 100% US based. Keep providing great support to your customers and the American workers! God bless! Read Less
01/02/2019
My wife and I wanted to take the opportunity to give you some feedback about Lee and how well theRead More loan process went. We found her to be very polite. We are not mortgage smart and with all the questions we asked her, she never once made us feel foolish for not knowing the answer. I know my wife probably asked some of the same questions more than once and I know Lee didn't ever get frustrated. When we left a message either by email or phone, she was quick to respond and didn't leave us waiting for answers. What we are trying to say is this entire refinance was as stress free as anyone could ask for from someone who obviously loves her job and gives her customers excellent service. We are happy with the experience we had with Lee and her handling of this loan. Thanks for listening. Read Less
11/15/2018
I wanted to take a moment and let you know how well Lee handled our loan processing with Mr. Cooper.Read More We refinanced and had a cash out amount. Lee gathered all the paperwork and took the time to explain everything in detail. She was expeditious in asking and returning paperwork. She interfaced well though email as well as by phone. Even when I overlooked a final signature she caught my error and walked me through resolving it in the nick of time. I think Lee is a valuable, integral employee. It was a pleasure to work with her. Read Less
03/18/2018
I just wanted to take a moment to thank both, my Mortgage Professional Raffik, my Loan Closing Coordinator Duke andRead More of course Mr.Cooper for the incredible, pain free refinance process for my home. I was hesitant to refinance because I did not feel like going thru all the hassle, which I have done before. Both Raffik and Duke were always so helpful and patient with my questions. The process as I mentioned was so easy I most definitely will be recommending you to my friends and family! Thank you for making this experience such a pleasant one...now I can focus on remodeling my home!!! Read Less


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