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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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75 Reviews

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01/30/2019
Just wanted to reach out and let you all know how great the new mobile app is. Really happy about Read More the investments in IT that have been made to make the customer experience more dynamic and useful. I also love the fact that Mr. Cooper customer service is 100% US based. Keep providing great support to your customers and the American workers! God bless! Read Less
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01/02/2019
My wife and I wanted to take the opportunity to give you some feedback about Lee and how well the Read More loan process went. We found her to be very polite. We are not mortgage smart and with all the questions we asked her, she never once made us feel foolish for not knowing the answer. I know my wife probably asked some of the same questions more than once and I know Lee didn't ever get frustrated. When we left a message either by email or phone, she was quick to respond and didn't leave us waiting for answers. What we are trying to say is this entire refinance was as stress free as anyone could ask for from someone who obviously loves her job and gives her customers excellent service. We are happy with the experience we had with Lee and her handling of this loan. Thanks for listening. Read Less
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11/15/2018
I wanted to take a moment and let you know how well Lee handled our loan processing with Mr. Cooper. Read More We refinanced and had a cash out amount. Lee gathered all the paperwork and took the time to explain everything in detail. She was expeditious in asking and returning paperwork. She interfaced well though email as well as by phone. Even when I overlooked a final signature she caught my error and walked me through resolving it in the nick of time. I think Lee is a valuable, integral employee. It was a pleasure to work with her. Read Less
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03/18/2018
I just wanted to take a moment to thank both, my Mortgage Professional Raffik, my Loan Closing Coordinator Duke and Read More of course Mr.Cooper for the incredible, pain free refinance process for my home. I was hesitant to refinance because I did not feel like going thru all the hassle, which I have done before. Both Raffik and Duke were always so helpful and patient with my questions. The process as I mentioned was so easy I most definitely will be recommending you to my friends and family! Thank you for making this experience such a pleasant one...now I can focus on remodeling my home!!! Read Less