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WHAT OUR CUSTOMERS HAVE TO SAY


Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Thank you both for your help refinancing my loan. I have come to expect amazing service from Mr. Cooper and you two exemplify these very high standards. I will be in touch to ask for your help with refinancing another property that is currently financed with a different lender. Thank you again!

Dawn O.

I wanted to reach out to say that my experience with Mr. Cooper was very positive. Keri and Rita were excellent. They answered all my questions and made the process very easy. My wife and I were very surprised on how easy this process was given how hard the initial process was 12 years ago. We greatly appreciate the exemplary customer service. Thank you!

Josh D.

Daniel and Kim were awesome throughout the loan process! They made my refinancing experience simple, easy and fast. I would recommend Mr. Cooper to anyone who would like efficient, friendly service. So glad I made the call!

Janel B.

Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Sandy's Story

A simple life is a happy life, or so they say. Life tends to be…

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Janie's Story

We all know that love makes the world go ‘round, but there’s another essential, driving…

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75 Reviews

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09/21/2018
Hi John. Thank you so much for all your help in the processing and closing of my refinance. You have Read More been so very helpful and considerate in helping me to get this done. If all employees of Mr. Cooper are as helpful and considerate as you and Anthony, it is truly a wonderful company, and I would recommend it to everyone. Thanks again for your help. I really appreciate it. Read Less
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09/20/2018
I just wanted to personally say thank you for all you've done for us. You have been very patient with Read More my questions and answered then timely and thoroughly. I applaud your professionalism through this process. It was truly a pleasure doing business with you. You were available for me at all hours and weekends which I was floored by. You're outstanding customer service will keep me with Mr. Cooper for years to come. Read Less
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08/24/2018
LaSharon and Scott. I want to thank you both for doing an amazing job on helping me refinance my loan. Read More I know you deal with these things daily, and I'm sure you come across all types of customers, but I am an extremely happy customer. From the beginning, Scott you made this so easy, and no matter what questions I had you gave me, what I felt were extremely honest answers. LaSharon, once the ball went into your court you continued with the same excellent service that Scott started with. I don't know how the other employees are at Mr. Cooper, but I am happy to have had both of you in my corner. If ever I get another home loan and decide to use Mr. Cooper, if I am allowed to and you both still work with Mr. Cooper, I would love to use the 2 of you for I know I would get excellent service. Thanks again and be well!! Read Less
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08/23/2018
I am not a person who usually takes time to commend good customer service as I feel it should be Read More expected. However, I have to call out two VERY exceptional employees of yours. Valencia and Jason. I just refinanced, first time ever, and they assured me it was in my best interest and made the process SEAMLESS!!!!. The communication was prompt and the details were impeccable.I do hope that you take the time to commend these two employees on a job well done! Like I stated I always feel it should be expected to be polite and prompt and treat people with respect but this was above and beyond any and all of my expectations. You are doing things right at Mr. Cooper. Job well done!! Read Less
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06/11/2018
I wanted to express to you how much I appreciate your work on my refinance loan. You are a top Read More notch processor. I never felt like I was uninformed or waiting for answers. Your response time to my calls or emails was very quick. I was very comfortable with everything from the beginning and through disbursement. I have spent many years in the mortgage business and have met only a few people with your customer service skills. The level of service that you provide is a rare occurrence in many industries. I sincerely Thank you, and if anyone asks me for a lender referral, I won't hesitate to refer them to Mr. Cooper. Read Less
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12/04/2017
I would like to take this opportunity to say thank you very much for all of your assistance. Throughout this Read More entire process I felt that your correspondence with me was in a consistent, timely manner. I always felt comfortable asking questions and your answers were clear and concise so I was able to follow them. I know more about and understand my new mortgage much better than my previous one. I feel most fortunate to have had your assistance working on my account. Thank you again. Read Less