WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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03/26/2019
I would hereby like to compliment one of your employees, Patti, Loan Processor for the exceptional/excellent service customer service sheRead More provided me during my refinancing process with Mr. Cooper. Ms. Patti walked me through the entire process from the beginning to the end. Patti coordinated with me by email and phone to ensure that I provided all the documents needed to finalize the refinancing. This type of expertise and commitment to the highest level of customer’s satisfaction must be acknowledged. Such a commitment to great customer service is to be commended. Read Less
03/18/2019
Hello Randy. I don’t often write these types of letters. However, my Mortgage Professional, Leo, provided such outstanding professional andRead More exceptional customer service I feel compelled to give this feedback. When I called Mr. Cooper, I was planning to refinance my primary residence and roll in my second mortgage. I learned I did not like those numbers. I decided not to do any refi. Then, Leo showed me several ways I could refi my investment properties. I was very skeptical at first but as Leo shared the numbers and benefits with me, I felt comfortable with his deep mortgage knowledge and professionalism. I am extremely satisfied with the refi I completed with Mr. Cooper. During the process, Leo was available to answer any questions, in fact, he checked in with me during the refi process and followed up with me after the refi was complete making sure I was happy, and the process was moving along. I also really found the “YOUR PROPOSED REFINANCE SOLUTION” provide by Leo very useful. Finally, I look forward to doing my next refi with Mr. Cooper and Leo. Thanks for a job well done. Read Less
02/22/2019
Steve and I truly appreciate all the hard work you put into getting us refinanced with enough cash to payRead More off debts. We now only owe a mortgage payment. We can breathe! Thank you! You are the best! Read Less
01/25/2019
Hello Melissa. I really appreciate your team’s help with my Loan. I received exceptional customer service., I want you andRead More your team to know that I experienced high quality customer service from the day I started processing my application till the end. I had several conversations with Nicholas, very professional and customer oriented. The very first person who called me explained the whole process in simple language which I could understand and made me very comfortable with the process. “Kudos” Mr. Cooper Team! Read Less
01/24/2019
Thank you, Jack, from the bottom of my heart! You worked so hard on this for me and it didRead More not go unnoticed. This is the change I have been needing and it wouldn't have been possible without you and all your hard work. I am just so appreciative of you and your company. Read Less
11/28/2018
I know when something goes wrong, people complains loud and clear, but when something goes right, we are slow toRead More acknowledge it. So the favor is; elevate this to the highest level you can within your company. From the first time Joey had contacted me and right through the completion of the project, he was always there for us. It became evident to us that he cares about the customer and has the patience to deal with us. Just an outstanding person. I had my doubts about doing a refi over the phone/internet but Joey had made everything so seamless and easy. Mr. Cooper is very lucky to have a Joey on their team. Top 5 best customer service experience I have dealt with! Read Less
07/30/2018
I would like to acknowledge the exceptional and courteous service by Savy, Kim, and Joel during our refinance process. AllRead More three went above and beyond what is generally expected. We will definitely be using their services for future refinancing and will refer to friends and family. Read Less