Jill's testimonial for Coffee With a Cooper
Ashanti's testimonial for Mr. Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.

Jill's Story

I just wanted to send a quick note to say how thankful I am to Josh and…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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I was very satisfied with the service I was provided with from Mr. Shawn and Mr. Duke. They answered allRead More my questions and were very responsive to phone call and emails. They made the process easy and were very professional. Read Less
Just wanted to reach out and let you all know how great the new mobile app is. Really happy aboutRead More the investments in IT that have been made to make the customer experience more dynamic and useful. I also love the fact that Mr. Cooper customer service is 100% US based. Keep providing great support to your customers and the American workers! God bless! Read Less
I just wanted to send you a message to thank the CEO for having the vision to create a mortgageRead More company that is so customer friendly. Mr. Cooper is light years ahead of every other mortgage company I've dealt with in the past. Your online loan center is easy to access and visually appealing! Paying my bill is simple now and takes almost no time. The communications that I have received from you have been timely, friendly and easy to understand. I'm SO HAPPY with Mr. Cooper. Read Less
It is with greatest pleasure that I take this opportunity to give my feedback on the performance of two amazingRead More professionals on the Mr. Cooper team, Tiffany and Nikki. When I spoke with Tiffany, I quickly realized that she brought something very special to the table in taking the time to understand my goals and what it would take to accomplish those goals from a refinance of my loan. I felt I was in good hands to work with someone very professional and who was quick to respond to all questions I had along the journey. When the time came that my file was passed along to Nikki, I was happy to find out that she, too, is a professional who is very caring for her client and she took every effort to make sure the process proceeded timely and smoothly. Through my 65 years I’ve owned several homes, and I can never remember one purchase or refinance experience as pleasant as with Mr. Cooper. In addition to the positive experience of working with both Tiffany and Nikki, I have to say that Mr. Cooper stands alone in the opportunity to stay on top of the latest status of the loan process through the Loan Tracker! Simply put, what an amazing tool! It was so easy to always know what was happening in the process and to be able to know what was needed in the way of documentation from me and the easy process of uploading required documents. I don’t know how it could have been made easier or more straightforward. Mr. Cooper, I think you’re on to something very unique and amazingly helpful to your clients with the website in general, and especially the Loan Tracker. Keep up the great work! I’m certain many other customers are as happy as I am with this innovative website and its ability to give its customers an opportunity to stay on top of their loan in many aspects. I suppose by now you must know I’m a happy girl with the whole experience! Five stars, team! Thanks to all, especially Tiffany and Nikki, for your great job, ladies. In your professional capacity, you still had a very special way of communicating your down-to-earth wonderful personalities that made me feel like a part of the Mr. Cooper family. I felt my business was both appreciated and wanted. I look forward to my continued relationship as a part of the Mr. Cooper family. Read Less
I am a new customer. I cannot believe how fabulous your website is. I really appreciate the clarity and easeRead More of use. I also very much appreciate that you have the calculator for making additional payments. Thank you so much for making my experience as a customer terrific! Read Less
My husband and I worked with James at Mr. Cooper to refinance our home. The process was easy and nonRead More stressful. We were always kept informed of the process and if there was additional information required. The process went as promised. Thanks to James and Mr. Copper. Read Less
My name is Diana, I have a mortgage with Mr. Cooper. Ralph recently helped me refinance my mortgage. I wantedRead More to take a moment to express my gratitude of Ralph and Mr. Cooper. Ralph made the whole process smooth and easy. He was extremely responsive, helpful, informative and most of all pleasant. It's not always when you work with someone like Ralph. He was totally committed to help me achieve my goals of getting my refinance so I can consolidate my debt. I closed on the mortgage and I couldn’t thank Ralph enough. He is truly an asset to your organization. I am also appreciative of Mr. Cooper, I appreciate a financial institution who invests in the quality of their people for its customers. I received an exceptional experience with my refinance. Thank you Mr. Cooper and thank you Ralph for making my goals happen. Read Less
LaSharon and Scott. I want to thank you both for doing an amazing job on helping me refinance my loan.Read More I know you deal with these things daily, and I'm sure you come across all types of customers, but I am an extremely happy customer. From the beginning, Scott you made this so easy, and no matter what questions I had you gave me, what I felt were extremely honest answers. LaSharon, once the ball went into your court you continued with the same excellent service that Scott started with. I don't know how the other employees are at Mr. Cooper, but I am happy to have had both of you in my corner. If ever I get another home loan and decide to use Mr. Cooper, if I am allowed to and you both still work with Mr. Cooper, I would love to use the 2 of you for I know I would get excellent service. Thanks again and be well!! Read Less