WHAT OUR CUSTOMERS HAVE TO SAY


Jeff Devlin's customer testimonial for Coffee With A Cooper
Mike Sanderson's customer testimonial for Coffee With A Cooper
Ashanti's testimonial for Mr. Cooper

Testimonials are actual customer experiences. Results not typical. Your results will vary and you may not see similar results.


Jeff's Story

I can’t tell you how thankful I am that Christine and I got matched. I…

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Mike's Story

Hey Dan. I wanted to give some feedback to you and Norris who navigated me…

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Ashanti's Story

OK, so, let me just say that this darn loan has caused me MUCH grief…

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05/21/2019
I would like to extend KUDOS to James and Daniel on all their efforts and hard work getting me refinanced.Read More Their service was beyond top notch! Even when things seemed impossible they exhausted all resources to get the job done, and showed true dedication to the love of their job. I know the many calls and messages isn't easy, but these two made everything smooth and stress free. I can truly state that I am a Mr. Cooper client for life (well 30 years for sure :))Thank you again for all the hard work, time and efforts, know that you made someone's DREAM!!!:) Read Less
05/02/2019
My husband and I wanted to reach out directly regarding our Mr. Cooper experience. Mr. Cooper provided us with theRead More very best team to assist in our closing.
  • Jason worked with my family for months to get us pre-qualified; he was patient when there were delays in getting the official offer signed.
  • He did a great job walking us through the process and making us feel comfortable.
  • He stayed engaged in our closing until the funds were approved and dispersed.
  • Jason earned our trust and stayed right there with us when transitioning our file over to Nick.
  • Nick took over our file without any transition slow down or loss of momentum.
  • Nick walked us through every step of the process and made us feel secure about the entire process.
  • He never missed a single detail of our file. He knew exactly where we were in the process and what was needed to keep moving us towards closing.
  • Nick stayed late…very late several times to make sure our deal stayed together.
  • Nick came in early numerous times to ensure our file was ready for the next step in the approval process.
I could go on and on about these two amazing employees. They were remarkable in their knowledge of the business and the process, but more importantly they got to know us and worked incredibly hard to make our vacation home a reality for my family. We have had several loans with Mr. Cooper and believe it is a great institution; Nick and Jason reminded us that institutions are great because of their employees. We are grateful to Nick and Jason for making this happen for our family. This purchase was more than just buying a vacation house; Nick and Jason helped us to ensure wonderful memories will be made for our children, our parents, and our friends! Please make sure Nick and Jason are recognized for their outstanding work and for making Mr. Cooper a great institution. Read Less
04/03/2019
Thank you so much for all your help. The 1 on 1 experience really made the process easier and weRead More appreciate that. You will be the first call we make if we decide to refinance in the future. Read Less
04/01/2019
Hi Shawn. You truly do an awesome job! Seriously the best mortgage loan experience I’ve had (and I’ve had plenty).
02/11/2019
I would like to share a recent outstanding experience I had with one of your employees. Her name is Dorene.Read More I retired and wanted to pay off my loan. I had to wait to receive a payment from an IRA account, and I got it on the last day that my payment was due to Mr. Cooper. I was fortunate to get Dorene on the phone to help me, and explained that I wanted to get this payment in that day so that I would not have to pay the next months’ interest. Dorene and I had a nice chat on the phone and she said she would do everything in her power to make sure that the credit was applied that day. She promised to call me the following morning to let me know what happened, Not only did Dorene follow up the next morning, but she was so kind, and really understood what a huge accomplishment the paying off of my mortgage was to me. During our “chat” the day before, I had shared with Dorene that I had been single most of my life, and had purchased this house on my own. Dorene was so empathetic, and really understood how important this step was in my life. It was really great to have her walk me through this final step in the purchase of my house. I felt like she was a part of my celebration! Read Less
01/24/2019
Thank you, Jack, from the bottom of my heart! You worked so hard on this for me and it didRead More not go unnoticed. This is the change I have been needing and it wouldn't have been possible without you and all your hard work. I am just so appreciative of you and your company. Read Less
01/02/2019
I just refinanced with Mr. Cooper and just want to let you know everything went perfect. I was dealing withRead More Dan, Tamara, and Leah throughout the whole process. They were AWESOME!! I will spread the word and hopefully send more business your way. Read Less
11/25/2018
My wife and I recently refinanced our mortgage with Mr. Cooper and I have to say that Tucker made theRead More entire process smooth, stress-free, and fast. He is certainly a great asset for your team and a great ambassador for Mr. Cooper. Tucker was there to guide, direct or remind us whenever we needed him. I will certainly recommend Mr. Cooper and Tucker to family and friends who are considering refinancing events. I am very happy with the overall process and that Tucker was the mortgage professional leading the initiative. Read Less