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Mr. Cooper Honors Military Veterans for Memorial Day

Mr. Cooper Honors Military Veterans for Memorial Day

In honor of Memorial Day, the veterans who serve, and the friends and family who stand behind them, we asked some of the veterans working at Mr. Cooper to share their experiences. From finding motivation from military experience to bringing skills learned from being in a military family to their jobs, we’re sharing their inspiring words to honor and celebrate those who served before us and paid the ultimate sacrifice.

Here’s what some Cooper Patriots had to say:

 

Connie Hudson, Business Operations Analyst

Connie Hudson, a member of Mr. Cooper's military veterans group.

How do you usually spend Memorial Day?
The day begins by putting out the flag in front of the house and saying the Pledge of Allegiance (cheesy, but that’s what we do). Then, it’s on to relaxing and enjoying the day with family and friends.

Does your experience in/with the military ever lend itself to your job function?
My experience in the military is the basis of how I approach my job — discipline, teamwork, respect for the chain of command and individuals, planning, scheduling, flawless execution, being able to adapt and improvise as necessary, and making my bed every day before leaving the house, no matter what.

What does Memorial Day mean to you?
To me, Memorial Day is a day to celebrate the freedom we enjoy and strength of our nation. It’s a day to recognize the contributions of those who have served and who now serve our country. It’s a day to pause and honor those who gave their lives for our freedom.

 

Jeff Camino, IT Project Manager

Jeff Camino, a member of Mr. Cooper's military veterans group.What does Memorial Day mean to you?
Memorial Day is an important day for us to remember those in the military who gave the ultimate sacrifice to defend our nation and its values. It’s a time to take pause and reflect on our wonderful way of life, and the many freedoms we enjoy because of what others have done.

Does your experience in/with the military ever lend itself to your job function?
Military life requires that one quickly adapt to an ever-evolving landscape. The rich, diverse backgrounds also give a true appreciation for how diversity strengthens an organization. Perhaps most of all, the military does an exemplary job of teaching leadership principles to its personnel very quickly so that one is given positions of increasing responsibility once they demonstrate a willingness and ability to do so. That reward system serves as a positive model to others.

What do you wish people knew or understood about Memorial Day, military service, and being a veteran?
Due to movies and TV, often military veterans are categorized one of two ways: broken or heroes. In most cases, military veterans are like most other people — except they happened to choose a career at some point in their life that gave them the ability to serve their country while enjoying many good benefits. The military offers a great way for someone to get valuable experience, help with college tuition, etc., — all while honorably serving for a cause much bigger than themselves.

 

Jennifer Hathaway, Community Outreach, Customer Advocate II

Jennifer Hathaway, a member of Mr. Cooper's military veterans group.Has your military background ever facilitated connections with others, either personally, with coworkers, or with a Mr. Cooper customer?
I definitely feel that my military background helps when speaking with Mr. Cooper customers; if you have a common military thread with the customer, they tend to open up and trust you more. My customer knows I won’t leave them behind, and I will do my best to help. Military core values are about Honor, Courage, and Commitment. Mr. Cooper’s core values are about Challengers, Champions, and Cheerleaders. Kind of a lot alike, if you ask me!

What do you wish people knew or understood about Memorial Day, military service, and being a veteran?
Military service is not for everyone, but those who are part of it are honored to be a part and love their God, their country, and their flag! Being a veteran is a blessing! If I had to do it all over again, I wouldn’t hesitate.

What does Memorial Day mean to you?
Memorial Day is a day to remember and honor those that have served before us and who were not able to return home alive. It’s a day to reflect and thank God and our prior service members for their sacrifice and their service.

 

Andre Mora, AVP, Acquisitions

Andre Mora, a member of Mr. Cooper's military veterans group.Does your experience in/with the military ever lend itself to your job function?
Every day. As a Marine, you are held to a code of conduct over and above yourself and that is aligned with a number of USMC Core Values. You learn to be part of a team, to put others first, to think before acting, and to be part of the solution. That level of expectation is very much the same here at Mr. Cooper —  especially with our newly embraced culture and core values. I tell people all the time that I have found my home here at Mr. Cooper. I wouldn’t want to be anywhere else.

What does “home” mean to you, and how does that meaning motivate your work?
Home, to me, means trust. It is the one place — physically and emotionally — that one can be safe with the people who fill that home. This motivates me because our homeowners put their trust in us and we owe it to them to provide a level of service that is in their best interest.

How do you usually spend Memorial Day?
My first act of the day is to display my American flags, one placed on the front of the house and a dozen lining my yard. Typically I reflect on the acts of heroism of these men and woman by watching documentaries and movies of their service throughout the day. This year I will also join the Cooper Patriots group by laying flags in the “Flags for Fallen Vets” event and partaking in the “Carry the Load” event going through Dallas. This year will be the most special yet!

 

Harry Lee, Sr. Auditor, Internal Audit – Independent Standards Testing

Harry Lee, a member of Mr. Cooper's military veterans group.What does Memorial Day mean to you?
It means to pay respect and give honor to those heroes who have given us the ultimate sacrifice.

Does your experience in/with the military ever lend itself to your job function?
Every day. We used words like honor, code, loyalty; we used these words as a backbone of a life to defend something! I apply these words to my life and to the Company who put food on my family’s table.

What do you wish people knew or understood about Memorial Day /military service/ being a veteran?
Most veterans are kind, open, honest people who usually come from humble beginnings, and they are most willing to be selfless to the benefit of the whole and for those veterans who paid the ultimate sacrifice. These heroes will tell you that they are just doing their jobs!

 

Cathy Gorin, Document Control Representative

Cathy Gorin, a member of Mr. Cooper's military veterans group.What does Memorial Day mean to you?
To me, Memorial Day is the day we remember the heroes who gave everything for the soldiers serving next to them and the people they left at home. It is also a day to honor our veterans for their sacrifices and to support them as they remember their fallen comrades.

Does your experience in/with the military ever lend itself to your job function?
I am able to adapt to change well due to my military upbringing. Every few years, my dad was transferred to a different Navy base, which meant new schools and being the “new kid,” new friends, new social circles, new surroundings, and even new social norms and subcultures. Some moves occurred with more warning than others, and many of these moves brought with them a new way of life. My military family taught me discipline, independence, and diversity; that each individual is unique and to recognize our individual differences.

What does “home” mean to you, and how does that meaning motivate your work?
Home is so much more than a building with a warm bed and a cozy couch. Home is where there is love, traditions, security, and unity.

 

These men and women continue to inspire and impact us at Mr. Cooper, and serve our customers with a level of customer service we are so grateful to be able to provide. We’re lucky to have them all as members of our team, and thank them for their service.

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